Aftersale Service
If you have questions about the client support Gweike Laser extends with all its machinery, then the following should answer a lot of your questions
Gweike Laser offers technical support to its customers via email, Dingtalk, WhatsApp, faceook, PC remote access. We are happy to help with issues regarding installation and setup, or if you are having trouble with the operation of your machine.
Email: service@wklaser.com
Dingtalk: +18769772322 you can download Dingtalk software here
Facebook Group:https://www.facebook.com/groups/desktop3dlasercutter
Whatsapp:+86 18769772322
Support Hours
Gweike technical support is open Monday to Saturday 24 hours
Sunday：8:00am-2:00pm(Beijing time)
Support Procedure
All emails will be answered as soon as possible. Please be as descriptive as possible in your email. If you need to access a technician via.Dingtalk support, please send message to +86 18769772322. A qualified technician will then follow up in a timely manner to provide support.
If you don’t want download Dingtalk, you can join our facebook group https://www.facebook.com/groups/desktop3dlasercutter
Problem Solving
It is our commitment to fix all problems as quickly as possible after they are brought to our attention. If you have any questions about our support policies please contact us.